Terms and Conditions of Sale

1. Purpose and Acceptance

These conditions apply to all sales concluded between Shop My Essentials and a customer, regardless of the completion channel — website order form, WhatsApp, or telephone. Any order implies unreserved acceptance.

2. Products

Products are cosmetics sourced from authorized distributors and delivered sealed with visible lot numbers. Photographs and descriptions are provided for guidance: product presentation may change depending on manufacturer batches without altering the formula.

No product sold here is a medication. The benefits described, usage recommendations, and skin quiz results are cosmetic guidance and do not constitute medical advice. For skin conditions, consult a dermatologist.

3. Pricing

Prices are indicated in Central African CFA francs (XAF), all taxes included, excluding delivery fees. They may be modified at any time; applicable prices are those displayed at the time of order placement.

4. Ordering

An order is binding only after confirmation from our team via WhatsApp or telephone. We reserve the right to refuse or cancel any order in case of stock outage or price error.

5. Payment Methods

Accepted payment methods include:

• MTN Mobile Money;
• Orange Money;
• Cash on Delivery (Yaoundé only).

6. Shipping & Delivery

Orders are dispatched within 24 business hours from Yaoundé. The applicable fees are shown in the order summary, before you confirm:

• Yaoundé — home delivery (standard or express) or store pickup; delivery may be free above a purchase amount shown on the website;
• other cities in Cameroon — shipping via travel agency from Yaoundé, at the rate of your region.

7. Returns & Refunds

For hygiene and health safety reasons, no opened, unsealed, or used product will be accepted for return.

Unopened and sealed items may be returned within 7 days from delivery. Return shipping costs are the customer's responsibility.

In case of an error on our part or a damaged item, return or exchange is fully covered. Report any issue via WhatsApp to +237 670 921 010 within 48 hours with photos.